Returns and Refunds Policy
Last updated: January 1st, 2022
Thank you for shopping at Food Master Pakistan.
If, for any reason, you are not completely satisfied with a purchase we invite You to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Food Master Pakistan, Office 303, 3rd Floor, Wall Street Plaza, G-15 Markaz, Islamabad Pakistan..
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Food Master Pakistan, accessible from https://foodmaster.pk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order at least 1 day prior delivery, without giving any reason for doing so.
The deadline for cancelling an Order is 1 day prior delivery. We don’t offer RETURN product facility (means, NO returns accepted) because, we always bake fresh and process customized orders after order confirmation. So, YOU are advised to always check our previous customer’s feedback/Reviews before placing orders with us.
You can see latest customer’s reviews on our facebook page here: https://www.facebook.com/FoodMasterPakistan/reviews/
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: orders@foodmaster.pk
By visiting this page on our website: https://foodmaster.pk/contact/
By phone number: +92305-5325297
We will reimburse You no later than 24 hours from the day on which We receive your refund request.
Conditions for Returns
We don’t offer RETURN product facility (means, NO returns accepted) because, we always bake fresh and service customized order’s after order confirmation. So, YOU are advised to always check our previous customer’s feedback/Reviews before placing orders with us.
You can see latest customer’s reviews on our facebook page here: https://www.facebook.com/FoodMasterPakistan/reviews/
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address if we both (Buyer & Seller) agrees on this act :
Hashmi Market, Golra E-11/1 Islamabad.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: orders@foodmaster.pk
By visiting this page on our website: https://foodmaster.pk/contact-us/
By phone number: +923305-5325297
